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By purchasing these products, you agree to use the products at your own risk. Under no circumstances will Lanai Hemp be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with the use of, or reliance on, any product on this website/store. Always use the correct lithium-ion protected charger for your battery type. Mishandled lithium-ion batteries may pose a fire risk. Do not leave lithium-ion batteries unattended while charging.

Lanai Hemp shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Lanai Hemp ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Lanai Hemp shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any account or order from Lanai Hemp ' servers.

Violations of these Acceptable Use Policies should be referred to Lanaihemp.com complains All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

All services provided by Lanaihemp.com (Lanai Hemp) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Lanai Hemp from any claims resulting from the use of service which damages the subscriber or any other party.

Lanai Hemp will not sell, nor will it condone the sale of its products to anyone under the age of 18. Use of this site is for informational purposes by those over the age of 18. By using our website, you agree that you are 18 years of age or older.

We reserve the right to refuse or cancel orders submitted through our website at our sole discretion.

The customer is responsible for return shipping costs. All returns must be shipped with tracking, and in a protective box to prevent against further damage. All returned merchandise will be tested by our staff. If we find that there was nothing wrong with the item, or the item was damaged through improper use, you will be responsible for return shipping costs should you request the item be returned to you. However, if the item is in fact defective or malfunctioning, we will ship you a new replacement at our expense.

If you have any questions or concerns regarding our warranty and refund policy, or any policy on our website, please call us at (972) 243-8273 BEFORE placing your order. Orders placed constitute an agreement with our Terms of Use Policy, Privacy Policy, and Warranty & Refund Policies respectively.

All policies listed are subject to change without notice.

Lanai Hemp Return Procedure

If you have a DOA - dead on arrival - or a product not working to the manufacturer specifications. You can follow the instructions below and it will be processed by our China office within days instead of the weeks you have to wait if you bring it to our USA location

1. Take a video of the product's behavior.
- Make sure you take video of the whole process including the startup.
- ALSO, include any bar-code or serial numbers from the device.
- Make sure you show how it works or does not work.


2. Locate the invoice of purchase. You will need the invoice number and date.
- You can find all your invoices on the website - just log in to your account.


3. Send an email to  info@bpelectronics.cn


4. Include in the subject line - the full product name


5. In the body of the email
- Please put the invoice number and date of purchase
- Describe the problem
- Attach the video
- Your name and title
- Your company name & contact info.


6. Our China office will send it directly to the manufacturer. Upon approval from the manufacturer.
Our office will send you and us a return authorization number. 
We will replace that product for you on your next order or as soon as it available back in stock.

ALL others please see your local warehouse - USA warehouses will NOT process any DOA or Defective product returns.

Lanai Hemp holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Lanai Hemp sees fit.

By activating your account with Lanai Hemp, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Lanai Hemp reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. y activating your account with Lanai Hemp, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Lanai Hemp reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Be advised that nicotine is addictive. None of our products should be used by anyone other than people of legal age who currently smoke tobacco cigarettes. Our products are meant solely as an alternative to smoking conventional tobacco cigarettes. Our products are not approved as a smoking cessation device. Our products are not meant to diagnose, treat, cure, or prevent any disease. Please see a qualified health care practitioner if you have any questions regarding your health.  This information is derived from what is currently known about the ingredients in the e-liquid used in the vaporizer. Our products should not be used by pregnant women, a woman who may become pregnant, children or those with medical conditions in which their doctors have advised them against the use of nicotine. If you do not currently smoke, you should not use our product as it does contain nicotine and nicotine is addictive. The information in this website is for educational purposes only and should not be relied upon as your sole source from which to base any decision. Please consult your licensed health care practitioner before making the decision to use a vaporizer. Personal vaporizers, e-juice and all supplies related should be kept away from animals. Use at your own discretion and risk.

WARNING

Misusing or mishandling lithium ion batteries can pose a SERIOUS RISK of personal injury, property damage, or death

• BATTERIES MAY EXPLODE, BURN, OR CAUSE A FIRE IF MISUSED OR MISHANDLED

• ONLY use with proper protection circuitry

• ONLY use within manufacturer specification

• DO NOT store loose in pocket, purse, etc. – always use a protective case

• KEEP AWAY from metal objects to prevent short circuiting

• DO NOT short circuit

• DO NOT use if wrapper or insulator is damaged or torn

• DO NOT use if damaged in any way

• DO NOT overcharge or over-discharge

• DO NOT modify, disassemble, puncture, cut, crush, or incinerate

• DO NOT expose to liquids or high temperatures

• DO NOT solder

User must be familiar with handling lithium ion batteries before purchase

Usage of batteries is AT YOUR OWN RISK

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your").

This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

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